IT Help Desk Services
Our IT Help Desk services lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and predictable service costs. Services include phone and remote user support for PC hardware and software, complete call management, software hotfixes, and online reporting.
CONTACT US24x7x365 Local Help Desk Services
For clients whose users require 24×7 access to live technical support via phone, email, and web ticket, All Lines provides infrastructure, application, and mobility experts to provide IT help desk support and troubleshooting for end-users. Building an in-house IT Help Desk support team can be extremely costly and time-consuming to manage for many organizations. All Lines offers these clients a cost-effective and smart solution to ensure end-users (no matter their location, applications, or device) can quickly and easily access the data and systems they need to be productive—all without the inherent staff attrition risks common in internally staffed help desks.
Features
Staffed by experienced IT professionals
Our help desk analysts are trained and evaluated regularly to keep them up to date on all our customers' applications and technologies.
24×7 access—both Level I & II
You will never have to worry about whether your issue can be supported with the levels of support techs we have available to our customers.
Phone and email support for software and hardware issues
Reaching us is easy and convenient with phone, email, and chat support. We are here when you need us.
Secure remote support for users with virtual deskside assistance
Our team is prepared to help you remotely in real-time. Our hope is to have a call resolution in less than 15 minutes.
Software fixes as required for support
We have extensive knowledge and documentation on your environment and users, so we will know if it's just a patch or update needed right away.
Complete call ownership
You will work with the same technician for the duration of your open support ticket. Unless your issue needs to be escalated, you have communication with the same tech.
Predictable service costs
Lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and predictable service costs.
Advantages:
All Lines IT Help Desk services lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and predictable service costs. Services include phone and remote user support for PC hardware and software, complete call management, software hotfixes, and online reporting.
- Rapid problem resolution
- Improved service levels
- Increased user satisfaction and productivity
- Increased management insight into user issues and problems
- Efficient growth/downsizing support model
- Reduced, budgetable costs
- Eliminate risks from staff attrition and skills atrophy
