Engagement Management
Engagement management services are designed to enhance the customer experience by focusing on building strong relationships between the service provider and the customer.
CONTACT USEngagement management services are designed to enhance the customer experience.
By focusing on building strong relationships between the service provider and the customer. The goal of engagement management is to empower customers by providing them with the support and resources they need to achieve their goals. This is accomplished through a combination of reactive support and proactive maintenance.
Features:
Service Analysis
Full analysis of servers, Network, and Endpoint Protection. This gives your engagement manager insight into performance and trends. It will give us a deep dive into uptime and connectivity and deficiency.
ProActive Management
Devices - Proactive maintenance of all device counts for accuracy. Users - Continual review of all contracted users for accuracy. Trends - Tracking of trends in tickets, alert commonalities, and service usage for service enhancement Environment - Regular reviews and planning sessions
Ticket and Support Reviews
Our in-depth ticket analysis allows us to exhibit trends and recommendations around: Ticket priority Alert vs. non-alert activity Reasons why users are calling Documentation Speedy resolutions (SLA reviews)
Partnership
By working closely with the customer and providing tailored solutions that meet their expectations and budget, engagement management services help to create a strong and lasting partnership between All Lines and our customers.
Advantages:
Engagement Management services follow four main principles: Establish, Educate, Extract, and Empower. These principles are designed to help All Lines review all data from past providers, current services, and the environment to set the best path forward, work with customers to collaborate with insight to the environment and needs, refine processes and conduct meetings to review continuous improvement measures, and boost confidence in the provided services and build an efficient partnership for years to come.
