All Manage

For modern organizations, Managed IT Services are an incredibly smart solution to supporting hybrid IT environments. All Manage’s Infrastructure capabilities offer customers modern IT resource management services while keeping costs predictable and controlled, so your IT team is free to concentrate on strategic initiatives that drive business.

Help Desk

All Lines Technology offers comprehensive help desk services designed to lower support costs, improve service levels, and increase user satisfaction. Our help desk is staffed by experienced IT professionals and operates 24x7x365, providing both Level I and Level II support. The services include phone and remote user support for PC hardware and software, complete call management, software hotfixes, and online reporting. We offer secure remote support with virtual deskside assistance, ensuring that users can get help in real-time.

End User Computing

All Lines Technology offers a suite of end user computing services designed to optimize the desktop and notebook experience for their clients. These services include traditional imaging and deployments, as well as modern solutions like Autopilot and Intune. We also provide custom rack and stack builds, inventory management, and customer warehousing and logistics management. Our end user computing services help organizations develop strategies that allow employees to securely work on the device of their choice. This includes Virtual Desktop Infrastructure (VDI) Management, PC Management, and Mobile Device Management (MDM) services. All Lines Technology also offers BYOD (Bring Your Own Device) assessments to ensure that a client’s infrastructure can support a BYOD strategy with disparate devices, remote access, and VDI.

Data and Backup Management

All Lines Technology offers robust data and backup management services designed to ensure data protection and accessibility. We provide continuous monitoring of backup systems to ensure that all data is being backed up correctly and securely. This includes monitoring for any potential issues or failures in the backup process and addressing them promptly to prevent data loss. All Lines Technology emphasizes the importance of documenting backup and disaster recovery practices to ensure consistency and reliability. We help clients identify data to back up, assess risk and cost concerns, and configure backups correctly to prevent data loss and ensure business continuity.

Monitoring and Alerting

All Lines Technology provides monitoring and alerting services as part of their managed IT services. We offer full monitoring, management, and triaging of all IT alerts across physical, virtual, and cloud environments. This 24/7 monitoring ensures that any potential issues are detected and addressed promptly, preventing problems before they impact business operations. Our services include remote remediation, where they can provide direct system access and run various commands to remediate remote hosts. This allows them to quickly contain systems, gather essential information, terminate malicious processes, and restore the systems to a known good state. This capability ensures business continuity and minimizes downtime, even when dealing with remote or distributed environments

Onsite and Remote Support

All Lines Technology offers comprehensive onsite and remote support services designed to meet the specific needs of their clients. Our onsite IT support ensures that any issues requiring physical intervention are addressed promptly and effectively. We also provide remote user support, which includes phone and remote assistance for PC hardware and software, complete call management, software hotfixes, and online reporting. This allows them to provide immediate assistance and resolve issues quickly. Additionally, our proactive monitoring and management services include full monitoring, management, and triaging of all IT alerts across physical, virtual, and cloud environments. This proactive approach helps prevent problems before they impact business operations.

ProActive

AllManage ProActive is a service offered by All Lines Technology that provides a strategic edge to your in-house IT team. For a predictable monthly cost, this service helps companies navigate technology changes, budget allocations, and develop a multi-year IT roadmap. It also includes making recommendations to gear up for the future. The ProActive approach allows All Lines Technology to identify and address potential issues before they become major problems. This helps optimize your technology infrastructure to improve efficiency, reduce downtime, and enhance collaboration among employees. The service includes ongoing monitoring and maintenance to keep your systems protected against the latest threats

All Lines can assess and help you choose the right path for your business!

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